FAQ

Having issues signing in? Let us help!

  • Why is it saying an account with my email doesn't exist?

    If this is your first time logging in, you will need to create an account. Be sure to use the same email address that is associated with your store orders. To create an account, click "Create a New Account" in the middle of the page above.

  • I'm having trouble resetting my password.

    If you are trying to reset your password and the system won't accept it, first be sure that you have created an account. To create an account, click "Create a New Account" in the middle of the page above.

  • Why aren't all of my orders showing up in my account?

    When ordering store content, make sure you're always using the same email address at checkout because an account is created per email address. If you're unable to locate all of your accounts, please email [email protected] for assistance.

  • How can I contact Dietitians On Demand for help?

    If you are experiencing difficulty logging into your account, please email [email protected] for assistance.